Forgotten your Servostay password? Don't worry! Just click on Forgot Password, enter your verified email address and we'll send you a password reset link.
If you wish to change your password at any time, click on the Profile button on your dashboard where you will find a Change Password option and can follow the instructions using your existing password.
If you have logged into Servostay using a social media account, you can create a specific Servostay password by logging out of your Servostay account and following the Forgot Password steps. Your Servostay account will remain connected to your linked social media sites, but you will only be able to login to the platform using your new password.
If you wish to change the email address you currently have registered with your Servostay account, click on your name in the top right-hand corner of Servostay, choose Edit Profile, and enter your new email address in the Email Address box. Remember to click save at the bottom of the page and your new email address will be added to your account. Please note that an email address can only be connected to one Servostay account at any one time. If you receive a notification stating your email is already in use (but you cannot remember the password to that account), please follow the steps detailed in the Change Password option, rather than opening a new account.
Forgotten your Servostay password? Don't worry! Just click on Forgot Password, enter your verified email address and we'll send you a password reset link.
If you wish to change your password at any time, click on the Profile button on your dashboard where you will find a Change Password option and can follow the instructions using your existing password.
If you have logged into Servostay using a social media account, you can create a specific Servostay password by logging out of your Servostay account and following the Forgot Password steps. Your Servostay account will remain connected to your linked social media sites, but you will only be able to login to the platform using your new password.
If you wish to change the email address you currently have registered with your Servostay account, click on your name in the top right-hand corner of Servostay, choose Edit Profile, and enter your new email address in the Email Address box. Remember to click save at the bottom of the page and your new email address will be added to your account. Please note that an email address can only be connected to one Servostay account at any one time. If you receive a notification stating your email is already in use (but you cannot remember the password to that account), please follow the steps detailed in the Change Password option, rather than opening a new account.
If you want to receive text message (SMS) alerts when you have new notifications on Servostay (messages, booking requests etc.), you can select which notifications to receive and how you receive them via the Notifications tab under Settings in your Account menu.
To do this:
When you opt-in to receive SMS messages, we will confirm this via a SMS alert. Please note that standard message and data rates may apply for SMS notifications based on the terms of your provider.
Once you have set your login notifications, you can choose which browsers you want to use for Servostay and mark them as Trusted Browsers. This means that when you log into your Servostay account through an identified Trusted Browser, we will not send you a login notification.
To mark a browser as "Trusted", you must first enable login notifications, then log into your Servostay account from the selected browser. You will then see a window appear with “Add this browser to trusted browsers?” Select the "Trust this Browser" option and click Save.
Please note that you should contact Servostay immediately if you believe someone has accessed your account without your knowledge.
Login Notifications provide an added layer of security, ensuring you always know if someone is accessing your Servostay account without your knowledge.
Every time your account is accessed via a web browser, Servostay will send you a notification (provided you have this feature turned on). This notification informs you of the browser used to access your account, the time at which it was accessed, and where it was accessed from.
If you wish to turn Login Notifications on, simply click your name at the top right-hand corner of the Servostay home page, select the Account menu, then Security, and look for the section named Login Notifications. Check the Login Notifications box, then click Save and these notifications will be enabled.
You can also mark specific browsers as "Trusted", in which case we won’t notify you when your account is accessed from those browsers. Please let us know immediately if you believe someone has accessed your Servostay account without your knowledge.
Servostay supports a broad range of currencies in which members can view listings and make payments. However, once payments are made, they will automatically be converted to USD. Based on your country and selected payment method, the currency in which you will be charged will be displayed on the checkout page before you confirm the reservation request.
If you select to pay in a currency which differs from that of the listing currency, the Servostay’s system will automatically charge a conversion fee, based on the total cost:
Transactions will be charged a flat fee of 3.4% for payments from the UK and Ireland
Transactions will be charged a flat fee of 3.9% for payments from the remainder of Europe
Please note that if you pay in a currency which differs from that of your payment method, you may incur fees or currency conversion rates from your payment provider or third-party payment processor (bank or credit card issuer. You will need to contact your provider for more information, as these charges are not managed or controlled by Servostay.
When you refer friends to Servostay, you are eligible to earn travel credits to use towards your next trip when you opt to stay with Servostay. The Servostay Referral Program allows you to earn up to A$100 in travel credits (may vary during promotional periods) for each referral you make, provided that friend becomes an active member on the site. You can earn up to $5000 in travel credits, just by getting your friends onboard!
After referring a friend to Servostay, the first reservation they make to stay at an Servostay listing will see you receive A$25 in travel credits. Then if they decide to sign up as a host, the first time they rent their space you will earn an additional A$75 in travel credits. The travel credits will be automatically added as a coupon to your checkout page the next time you make a booking, provided the booking qualifies and has a total value of A$100 or more (excluding guest fees and taxes). They must be used within one year of issue date, after which they will expire. Travel credits cannot be applied to a trip that has already been paid for and will be forfeited if you cancel a reservation after applying the travel credits.
Invite your friends to get started! Please note that terms and conditions apply.
You can see how you are connected to others in the Servostay community, either directly or through friends you share, by linking your Servostay account with Facebook and other select social media sites. See reviews your friends have left for other hosts and guests, and use their recommendations to make informed decisions yourself.
When you connect your Servostay profile to social media sites such as Facebook, your social connections will be displayed across the site and boost your chances of finding hosts or guests based on who you already know. In addition, connecting to Facebook helps us verify your account and makes it easier for you to complete your profile. Some information can be populated directly from your Facebook profile, allowing you to choose what to keep and what to delete, so there's no risk of having unwanted information on your Servostay profile!
Your social media connections can be accessed through the Trust and Verification section under the Profile tab on your dashboard. To do this, click on your name in the top right-hand corner of the Servostay home page, select Edit Profile, then Trust and Verification from the menu, and click Connect alongside your social media sites of choice.
If you wish to turn your social connections off, you can do this via the Privacy section on your personal profile. While your Servostay account will still be connected to the social media sites you had previously chosen, your activity on Servostay will no longer be shared on the Servostay site.
If you want to make any changes to your profile or write reviews for guests/hosts, you can do so using your online account. First, click on your name in the top right-hand corner of the Servostay home page and select Edit Profile. You can then select which sections of your profile you want to edit or access from the menu on the left.
Select Edit Profile to update your basic information, such as location, phone number or email address.
Upload or edit your Photos and Videos to show other users your space. Remember that all hosts and guests must display a profile picture and you can easily take one there and then using your webcam.
Select Trust and Verifications to edit which verifications you wish to activate to access your online account.
Write reviews for your guests/hosts and read those which have been left for you after a booking has been completed.
Make requests for friends, family or colleagues to post a reference for you on your profile to help build your reputation.
To see how your profile looks to other Servostay users, simply click on View Profile.
To customise your Servostay experience, create your own personalised version of the Servostay symbol and communicate your vision of being a part of the Servostay community.
You can easily create your symbol at [url for symbol creation to be inserted] by following the on-screen instructions. Then save your personalised symbol and opt to include it on your Servostay profile. If you want to remove the symbol at a later date, you can do so via the Edit Profile section of your account.
The Servostay community is built on trust and safety, which is why we require all hosts to provide a completed profile (including profile picture) on our platform. A strong profile with a detailed description gives Servostay' community members an insight into you as a host, and will help you receive more booking requests. Your Servostay profile is much like a CV, so include as much relevant information as possible to help you connect with other users on the site.
If you want to create a video to display on your Servostay profile, you can do so using your webcam. Simply click on your name in the top right-hand corner of the Servostay home page, select Edit Profile, then Photos, Symbol and Video from the menu. Then click Record and follow the on-screen instructions. Unfortunately, Servostay doesn’t currently allow you to upload a video from your computer to your profile page.
If you're looking for peace of mind when booking through Servostay, the first things to look for are a detailed profile page, positive reviews and references, together with user verifications. Servostay verifications are used to reassure other users that you really are who you say you are! They can be used to connect your profile to personal information via social connections or verify information such as your phone number or email address. Verification badges are displayed on your Servostay profile page and there's various different verifications to select from.
All information you provide Servostay while undergoing ID Verification is encrypted via SSL and governed by our privacy policy. It is stored in encrypted form, meaning you should only ever have to verify your ID once. Your information can only be accessed by a few authorised Servostay employees, and only in case of an internal requirement or to help you troubleshoot issues with your account.
You will need to verify your ID in a number of situations. These include, but are not limited to:
When you wish to make a last minute booking.
When a host has set Verified ID as a criteria for reservations in their space. Please note that hosts who require guests to have a Verified ID must also undertake the process.
Any required verifications which are not completed within 12 hours will result in cancellation of the booking request and any payments made will be voided in full.
To add verifications to your Servostay account, select Edit Profile, then Trust and Verification and select the verifications you want to add. These can include your:
Email Address which ensures you receive email notifications and member messages.
Phone Number which we’ll verify and share with your host or guest when a booking is confirmed.
Online ID which can be added by connecting your Servostay profile to Google, Facebook or Twitter, or once you have existing reviews.
Reviews which help build your on-site reputation.
Verified Photos which can be added by applying for professional photography services via Servostay.
Verified ID Badge which you can add by clicking Verify Me or through the Verified ID page.
The Verified ID option adds an additional layer of trust and security in the community by connecting your Servostay profile with various information sources about you. During this process, you may be required to upload a photo of yourself or your government-issued ID, answer questions about yourself, connect your Servostay profile to online accounts such as Facebook, or provide a valid phone number or email address if you have yet to do so.
Any information you provide during this process will be encrypted for your safety and the process is governed by the Servostay Privacy Policy.
To start the verification process, make sure you’re using a trusted, up-to-date browser, click on the Verify Me button, and follow the on-screen instructions.
Once you’ve completed this process, you’ll get a verification badge for your profile which will boost your standing as a reliable member of the Servostay community. Please remember that this verification does not act as a guarantee of any member’s identity.
Having a verified phone number on Servostay provides a way for all members of the community and staff to contact you. If you are booking a trip or listing your space, we may ask you to verify your phone number, as well as part of the ID Verification process.
To verify your phone number, select Edit Profile, then choose Phone Number from the menu and click on Add a Phone Number. You’ll then need to:
Select your country from the drop down menu
Enter your correct area code and telephone number
You can then choose to verify your phone number via SMS or telephone call. We’ll send you a 4-digit code to enter, then just click Verify and you should see a confirmation message. If you do not see the message, try to refresh the page or opt for the alternate verification option (SMS or Call).
Superior Host status is offered by Servostay to recognise those hosts who are providing a superior level of service to the community. Superior Host selection is conducted by Servostay and based on a quarterly review of your performance on the site. On the first of January, April, July and October, we automatically review all hosts on the platform and identify those who have met our Superior Host benchmarks.
1. Hosted a minimum of 10 trips through Servostay in one or more of your listings.
2. Responded to guest messages and booking requests promptly, with a minimum of 90% of your responses being sent within 24 hours.
3. Received a minimum of 50% reviews on trips you have hosted.
4. 80% or more of reviews left must have a 5-star rating.
5. No confirmed reservations have been cancelled at any of your listings. Any cancellations made due to extenuating circumstances will be omitted from this calculation on the condition that they have been reported to Servostay as soon as they occur or within a maximum of two weeks from the cancellation date.
Once you become a Superior Host on Servostay, you will receive a number of exclusive benefits. These include:
1. A profile badge to be displayed on your listings which will inform guests of your Superior Host status and your commitment to providing exemplary care and attention to guests.
2. Priority telephone service to help you address any issues you may face and maintain your Superior Host status.
3. A travel coupon to the value of A$100 which can be used through the Servostay platform if you maintain your Superior Host status for a full year.
You can see how close (or far) you are from becoming a Superior Host by viewing the Superior Host section on your dashboard. It offers an insight into all the areas assessed by Servostay in determining Superior Host status, displaying a consolidated view of the number of trips you’ve hosted, what your response rate and five-star review statuses are, and any cancellations you’ve made on confirmed bookings. Each of these sections is automatically updated on your dashboard through our system, although recent activity may take a day or two to be updated.
Once you have attained Superior Host status, remember that you need to meet each of the Superior Host requirements each quarterly assessment period to keep that status active.
Servostay offers Superior Hosts dedicated telephone support, with priority call placement whenever you contact us via our phone service. If the call option is not available when you attempt to contact us, please use the email support form and select the topic which best addresses your query. Servostay will then forward your support request to the relevant team for prompt action.
All members on Servostay are able to receive public references on their profile from friends, family members and colleagues. These will help to strengthen their profile and allow the Servostay community to make informed decisions when they next opt to make or take a booking. To request a reference, you must first have a profile picture displayed on your account. Then simply click on your name in the top right-hand corner of the Servostay home page, select Edit Profile, then References from the menu, and use the Request References section to send emails to those you would like a reference from.
There are two sections for References – References About You and References by You. In the first section, you’ll see all the references you have received and be able to approve those that you wish to appear on your profile. In the second section, you’ll see all the reference requests others have sent you and to which you can reply.
Please not that this is the only reference process available on Servostay and anonymous references are not possible.
Once an Servostay member leaves you a reference, you will need to review it and approve it before it is posted on your profile.
You can access the reference left for you through an email notification which will be sent to your dashboard or through the reference section of your profile. Simply click on your name in the top right-hand corner of the Servostay home page, select Edit Profile, then References and choose the References About You section from the menu.
Remember that for a reference to appear on your profile, both you and the sender must have a profile picture uploaded.
Whether you’re a host wanting to list your space or a traveller looking for a place to stay at your next destination, signing up on Servostay is easy and completely free!
All you need to do is go to www.Servostay.com and click on the Sign Up link at the top of the homepage or visit our sign up page and follow the prompts. Register using your email address and start building your online portfolio. Then you’re ready to either list your own space or search for a unique place to stay in hundreds of destinations around the world.
We don't want to see you go! But if you do decide to cancel your Servostay account, just click on Account, then Settings, and Cancel my Account. Your account will automatically be cancelled, together with any confirmed reservations you have as either a host or guest.
Servostay may deactivate your account under specific circumstances, which are outlined further in the Servostay Terms of Service. A poor response or activation rate on your part may lead to your account being deactivated, or during a standard review of Servostay accounts. In some cases, your account may be deactivated or suspended without any prior notice, limiting your access for a short period. While in other cases, you will be sent a notification email with instructions on how to reactivate your account.
If your account has been deactivated due to a breach in the Servostay Terms of Service, any upcoming or pending bookings you may have (either as a host or guest) will be cancelled and you may not be entitled to any compensation. In addition, Servostay may also inform relevant guests or hosts that their reservation has been cancelled and/or refund them in full, regardless of the Cancellation Policy.
